Your information privacy is our commitment

1. Introduction & Definitions

88qq is a trusted online betting and casino platform in Bangladesh. We place the highest importance on protecting our users' privacy. This privacy policy explains how 88qq collects, stores, uses, and in certain circumstances shares your personal information with third parties.

In this policy, "you" or "user" refers to any person who has opened an account or is using the services on the 88qq platform. "We", "our", or "88qq" refers to the entity operating this platform.

By using our services, you are agreeing to the terms described in this privacy policy. If you do not agree with any part of this policy, you are requested not to use our services.

2. What Information We Collect

88qq collects various types of information during your account registration, use of services, and transactions. Details are described below:

2.1 Information Provided Directly

• Full name, date of birth, and national identity card details
• Mobile number and email address
• bKash, Nagad, or Rocket account numbers (for transaction purposes)
• Account password (stored in encrypted form)
• Documents submitted for identity verification

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Platform login time and session duration
• Preferred game categories and betting history
• Cookies and session tokens

2.3 Information Received from Third Parties

During the identity verification process, we may verify your identity-related information through legitimate third-party organisations. This process is conducted in a completely secure and confidential manner.

3. Purpose of Using Information

88qq uses your personal information only for specific and legitimate purposes. The main purposes for which we use information are:

• Account management: To create, maintain, and secure your account.
• Identity verification: To prevent fraud and confirm age (for users aged 21+).
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer support: For resolving issues, providing assistance, and communication.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Service improvement: To analyse user experience and improve the platform.
• Legal obligations: To comply with applicable laws and regulations.

4. Information Sharing & Disclosure

We do not generally share your personal information with third parties. However, information may be disclosed in a limited manner in the following circumstances:

4.1 Service Provider Partners

Transaction-related information is shared with bKash, Nagad, and Rocket for payment processing. Gaming technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, etc.) receive only the technical information necessary to operate games — not personal identity information.

4.2 Legal Requirements

In the case of court orders, legitimate investigation processes, or legal obligations, necessary information may be shared with authorities.

4.3 Business Transfer

In the event of a change in business ownership or merger, user information may be transferred to the new authority. Users will be notified in advance in such cases.

5. Data Protection & Security

88qq has implemented industry-standard technical and procedural measures to ensure the security of your personal information:

• SSL/TLS encryption: Every connection and data transfer is conducted through encrypted channels.
• Data encryption: Stored sensitive information (passwords, payment details) is protected with strong encryption algorithms.
• Access control: Only authorised staff can access user information for specific needs.
• Regular security reviews: The platform's security measures are regularly reviewed and updated.
• Two-factor authentication: An additional verification process is provided to protect accounts.

Although we strive to ensure the highest level of security, transmitting information over the internet is not 100% secure. Users are responsible for keeping their own account passwords and login details confidential.

6. Cookie Policy

The 88qq platform uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve the quality of our services.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions and remembering your preferred settings. They cannot be disabled.

6.2 Functional Cookies

These cookies remember your language preferences, gaming history, and other personalised settings. They are used to improve your experience.

6.3 Analytics Cookies

Anonymous statistics are collected for analysing platform usage and improving services. This information does not directly identify any individual.

7. Data Retention Period

88qq retains your personal information only for as long as necessary:

• Account information: For as long as your account is active and for a specified period after account closure in accordance with legal requirements.
• Transaction records: For the period determined by financial regulations and legal obligations.
• Communication records: Customer service-related communications are retained for a limited period.
• Technical logs: For a specified short period for security review purposes.

Once the retention period ends, information is securely deleted or anonymised.

8. User Rights

As an 88qq user, you have the following rights over your own personal information:

8.1 Right to Access Information

You can contact us at any time to request a copy of the personal information we hold about you.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, contact our customer support team to have it corrected.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications or personalised advertising.

9. Protection of Minors

The 88qq platform is for users aged 21 and above only. We do not knowingly collect information from or provide services to any minor.

Age verification is mandatory at registration. If we become aware that a minor is using our platform, that account will be closed immediately and the related information will be deleted.

10. Third-Party Links & Services

Although games from gaming software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, etc.) are integrated into the 88qq platform, 88qq has no control over these third parties' privacy policies. They follow their own data policies independently.

For payment services, bKash, Nagad, and Rocket follow their own privacy policies. We recommend reading their respective privacy policies before using these services.

11. Changes to the Policy

88qq reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you by one or more of the following methods:

• Displaying a notice when you log in to the platform
• Sending a notification to your registered email address
• Updating the "Last updated" date on this page

Continuing to use the platform after any changes will be considered as your agreement to the updated policy.

12. Responsible Gaming & Information Privacy

88qq takes responsible gaming seriously. Information related to a user's gaming behaviour — such as unusual transaction patterns or playing time — is monitored as part of our responsible gaming programme.

This monitoring is for the purpose of user protection and is not used for marketing or sharing with third parties. For more details, visit our Responsible Gaming page.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team. We provide support in Bengali and English 24 hours a day, 7 days a week.